Prior approval by your insurer
Patient transport often requires prior approval. Please clarify cost coverage with your health insurer in good time – we are happy to help.
All health insurers
We bill directly with all statutory health insurers. Privately insured customers receive an invoice for reimbursement.
Statutory co-payment
For statutory insurance, a co-payment of usually 10 % of the fare applies – at least €5, at most €10 per trip – unless you are exempt.
Medical prescription (Muster 4)
For cost coverage you usually need a medical prescription (form “Muster 4”). You can upload it directly as a photo or PDF with your request.
Billing & documentation
Billing follows the applicable rates. Please keep your prescription and any approval. If the insurer declines coverage, the passenger remains liable for payment.