Available 24/7 · Direct billing with all health insurers
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Services in detail

Our patient-transport services at a glance

From door-to-door pick-up to billing with your insurer – everything from a single provider.

Pick-up right at your front door

We collect you at your home and accompany you safely to the vehicle.

  • Help getting in and out of the vehicle
  • Assistance stowing walking aids and luggage
  • Punctual pick-up at the agreed time
  • A calm, safe ride to your destination
  • Around the clock – including nights and weekends

Rehab and recurring treatment trips

Reliably to recurring appointments such as dialysis, radiotherapy or therapy – plannable and stress-free.

  • Regular dialysis trips in Heidenheim, Giengen and the surrounding area
  • Trips to rehab and physiotherapy
  • Transfer to radio- or chemotherapy
  • Familiar drivers and routines
  • Outbound and return from a single provider

Trips to doctors and hospitals

Whether a practice, hospital or day clinic – we get you there on time and back again.

  • Plannable trips to doctors and clinics in the region
  • Punctual return after treatment
  • Coordinated with your treatment plan
  • On-site help getting in and out
  • For example to Klinikum Heidenheim

Direct billing with your health insurer

You submit your medical prescription – we take care of the rest.

  • Direct billing with all statutory insurers
  • Less paperwork and organisational effort
  • Help providing the necessary documents
  • Also for privately insured patients and self-payers
  • A valid prescription (Muster 4) is all you need
Patient transport

Patient transport – billed directly with your insurer

Whether a doctor’s appointment, dialysis, chemotherapy, rehab or hospital discharge – we drive you seated from your front door to your destination. All you need is a medical prescription (“Muster 4”); we handle the rest.

  • Direct billing with all statutory & private insurers
  • Pick-up at your door, accompanied to the practice
  • Regular dialysis & therapy trips, firmly scheduled
  • Also employer’s liability insurance & private patients

What will it cost me?

Statutory co-payment10 %
Minimum per ride5 €
Maximum per ride10 €
RequiredPrescription (Muster 4)

* For rides requiring approval, we help you obtain the insurer’s authorisation. Exempt insured persons pay no co-payment.

Request a medical ride

Important information on patient transport

Prior approval by your insurer

Patient transport often requires prior approval. Please clarify cost coverage with your health insurer in good time – we are happy to help.

All health insurers

We bill directly with all statutory health insurers. Privately insured customers receive an invoice for reimbursement.

Statutory co-payment

For statutory insurance, a co-payment of usually 10 % of the fare applies – at least €5, at most €10 per trip – unless you are exempt.

Medical prescription (Muster 4)

For cost coverage you usually need a medical prescription (form “Muster 4”). You can upload it directly as a photo or PDF with your request.

Billing & documentation

Billing follows the applicable rates. Please keep your prescription and any approval. If the insurer declines coverage, the passenger remains liable for payment.

Request a patient transport

Request a patient transport

Fill in the form – optionally with a photo/PDF of your prescription (Muster 4). We will get back to you to confirm.

Note: we provide seated transport by car. Please state wheelchair/lying needs – we will get back to you.

PDF, JPG or PNG · max. 8 MB · optional

* Required

Reach us · 24/7
Available now: Giengen · 07322 / 9089692 Heidenheim – from September 2026 from September 2026